Code of Conduct

Overview

At ZeroW we require that all of our coaches, personal trainers, gym staff, third party providers and members conduct themselves according to the highest standards of ethics, integrity and behaviour when dealing with other members, colleagues and other stakeholders. This includes, but is not necessarily limited to, full compliance with all legal obligations imposed by statute or any other source of law.

This Code establishes the standards of behaviour that must be met by all coaches, personal trainers, gym staff, third party providers and members.

By applying for, purchasing or renewing a membership, attending an induction, entering, accessing or using any ZeroW gym or facility anywhere in the world (in any capacity), each member acknowledges and agrees to comply with this Code of Conduct. This Code forms part of the terms and conditions of membership at all ZeroW locations worldwide.

Where these standards are not met:

For coaches, personal trainers, gym staff and/or third party providers, appropriate disciplinary action will be taken. In cases where the breach involves serious misconduct, this may result in cancellation of contract. In cases where a breach of this policy involves a breach of any law, the relevant government authorities or the police may be notified.
For members, appropriate action may be taken, including verbal or written warnings, temporary suspension of access, or cancellation/denial of membership. In cases where a breach of this policy involves a breach of any law, the relevant government authorities or the police may be notified.

Operation

The purpose of this policy is to make it clear what ZeroW expects from coaches, personal trainers, gym staff, third party providers and members, and all such persons are required to be familiar with and comply with the terms of this policy at all times. Failure to do so may result in disciplinary action, including (as applicable) termination of contract and/or suspension or cancellation of membership.

In so far as this policy imposes any obligations on ZeroW, those obligations are not contractual and do not give rise to any contractual rights.

ZeroW may unilaterally introduce, vary, remove or replace this policy at any time. Any such changes will apply to all coaches, personal trainers, gym staff, third party providers and members from the time they are communicated or made available.

Standards of Conduct

The standards expected of coaches, personal trainers, gym staff, third party providers and members include:

Compliance with all ZeroW and gym policies, procedures, rules, regulations and contracts (including membership terms and conditions).
Compliance with all applicable laws.
Compliance with all reasonable and lawful instructions given by or on behalf of ZeroW, including instructions given by ZeroW staff relating to safety, equipment use, hygiene and behaviour.
For coaches, personal trainers, gym staff and/or third party providers, devotion of their entire time, attention and skill during the performance of their duties.
To be honest and fair in dealings with customers, clients, members, colleagues, ZeroW management and the general public, and to treat them with courtesy and respect.
To be faithful and diligent and actively pursue ZeroW's best interests at all times (for staff, contractors and third party providers), and for members to use the facilities in a way that supports a safe, respectful and positive training environment for all.
To work and train in a safe and compliant manner, and to observe all workplace and gym health and safety rules and responsibilities.
Refraining from any discriminatory, bullying, aggressive, intimidating or harassing behaviour toward customers, clients, members, colleagues, ZeroW management and the general public.
To not make any statements to the media about ZeroW's business, unless expressly authorised to do so by ZeroW (requests for media statements should be referred to Thomas Lilley).
To not make any statements about ZeroW on social media, or any other public platform, that may harm ZeroW's reputation.
To not accept any financial or other benefit from any entity other than ZeroW, unless acceptance of such benefit is in accordance with other ZeroW workplace policies or is otherwise disclosed to ZeroW and expressly permitted by ZeroW (for staff, contractors and third party providers).
To not engage in any employment or provide any services to a supplier or competitor of ZeroW, except with ZeroW's prior written consent (for staff, contractors and third party providers).
Immediately disclosing any potential, perceived or actual conflict of interest (whether direct or indirect) that may give rise to a conflict with the performance of obligations to ZeroW, or ZeroW's business, confidential information or reputational interests. ZeroW may direct coaches, personal trainers, gym staff, third party providers and/or members to take action to eliminate or reduce any such conflict, and they must comply with such directions.
To not engage in conduct, whether during or after working hours or gym attendance, that in the opinion of ZeroW causes damage or potential damage to ZeroW's property or reputation.
To not use, or attend work or the gym while affected by, prohibited drugs or alcohol.
To not discriminate on the basis of personal characteristics including (but not limited to) sex, race, disability, pregnancy, age, marital status or sexual orientation.
To ensure and maintain punctuality for work, sessions and classes, and for members to arrive in time to safely participate in their booked sessions or classes.
To respect ZeroW's property and equipment, and to use all equipment in a safe and appropriate manner as instructed.
To dress in an appropriate manner and to ensure that appearance is presentable, clean, neat and tidy (including but not limited to wearing any uniform that is required of you by ZeroW, and for members, appropriate training attire and footwear).
To not use ZeroW internet to access and/or download sexually explicit material or other offensive material.
To not use ZeroW email or communication systems to send sexually explicit or suggestive material, or other offensive or harassing material.
To maintain, whilst contracted or a member of ZeroW and after contract termination or membership cancellation, the confidentiality of any confidential information, records or other materials acquired during the course of contractual obligations or membership.
At all times, behave in a way that upholds ZeroW's core values and the integrity and good reputation of ZeroW.
Reporting any conduct of other workplace participants or members which is in breach of any of the above, or potentially in breach of any of the above, without delay.

Other Policies

Coaches, personal trainers, gym staff, third party providers and members are encouraged to read this policy in conjunction with other relevant ZeroW policies, including:

Workplace Anti-Bullying & Anti-Harassment Policy.
Any location-specific gym rules and safety procedures.